Shipping policy

Last Updated: 27/07/2026

Thank you for shopping with Cartlo. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders placed on Cartlo are subject to product availability and payment verification.

Orders are typically processed within 1–2 Business Days after successful payment confirmation or Cash on Delivery (COD) verification.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, promotional sales, or high-order volumes, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment and handed over to one of our trusted courier partners.

2. Shipping Methods

We partner with reliable courier companies to ensure secure and timely delivery.

Available shipping options include:

Standard Shipping
Cash on Delivery (COD) (available for eligible products and serviceable locations)

The available shipping methods will be displayed during checkout based on your delivery address.

3. Delivery Timeframes

Estimated delivery times are as follows:

Order Processing: 1–2 Business Days
Standard Delivery: 3–7 Business Days

Delivery times are estimates only and may vary depending on:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Government restrictions
Natural disasters or unforeseen circumstances

We appreciate your patience if unexpected delays occur.

4. Shipping Charges

Shipping charges are calculated during checkout based on your order value, delivery location, and selected shipping method.

Current Shipping Policy:

Standard Shipping: Free Shipping Across India
Cash on Delivery: Available for eligible orders (additional charges, if any, will be displayed at checkout)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email (where applicable)
Your tracking number
A tracking link to monitor your shipment

Tracking information may take up to 24–48 hours after dispatch to become active.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control.

These may include:

Adverse weather conditions
Public holidays
Courier operational delays
Incorrect or incomplete delivery addresses
Customer unavailability during delivery attempts
Government restrictions
Natural disasters

If your package appears delayed beyond the estimated delivery period, please contact our customer support team.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
Cartlo is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details after placing an order, please contact us immediately.