Terms of service

Welcome to Cartlo ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from Cartlo, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By using Cartlo, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
You agree to comply with these Terms and all applicable laws and regulations of India.

2. Account Terms

If you create an account with Cartlo:

You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate, complete, and current information.
You are responsible for all activities that occur under your account.
You must notify us immediately if you suspect any unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

3. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable taxes and shipping charges will be calculated during checkout.
We accept payment through secure third-party payment gateways.
Cash on Delivery (COD) is available for eligible products and locations.
Orders will only be processed after successful payment confirmation or COD verification where applicable.
In case of pricing errors, we reserve the right to cancel or modify an order after informing the customer.

4. Product Descriptions

We make every effort to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However:

Product colours may vary slightly due to screen settings.
Minor design or packaging variations may occur.
Product availability is subject to stock.
We reserve the right to correct any errors or inaccuracies without prior notice.

5. Order Acceptance

Your order represents an offer to purchase products from Cartlo.

We reserve the right to:

Accept or reject any order.
Cancel suspected fraudulent orders.
Refuse service to any customer where necessary.
Limit quantities purchased.
Cancel orders due to pricing mistakes, stock shortages, payment verification issues, or technical errors.

If payment has already been made for a cancelled order, an eligible refund will be processed according to our Refund Policy.

6. Shipping and Delivery

Orders are generally processed within 1–3 Business Days after successful payment confirmation or COD verification.
Delivery times vary depending on your location and courier partner.
Delivery estimates are approximate and are not guaranteed.
Delays caused by weather, courier issues, public holidays, strikes, natural disasters, or government restrictions are beyond our control.
Customers are responsible for providing an accurate delivery address and contact information.
Additional shipping charges may apply if orders need to be re-shipped due to incorrect customer information.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Generally:

Eligible products may be returned within the applicable return window.
Returned products must be unused, undamaged, and in their original packaging.
Refunds will be processed after inspection and approval.
Certain products may not qualify for returns due to hygiene, customization, or legal restrictions.
Shipping charges are generally non-refundable unless the return is due to our error.

Please read our Refund Policy for complete details.

8. Intellectual Property

All content available on Cartlo, including but not limited to:

Website Design
Product Images
Logos
Graphics
Videos
Icons
Product Descriptions
Text
Source Code
Trademarks

is the exclusive property of Cartlo or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit any content without our prior written permission.

9. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Provide false or misleading information.
Attempt unauthorized access to our servers or systems.
Upload viruses, malware, or harmful software.
Copy or scrape website content without permission.
Engage in fraudulent transactions.
Interfere with website security or functionality.
Violate any applicable laws or third-party rights.
Use automated bots or scripts without authorization.

Violation of these Terms may result in immediate account suspension and legal action where appropriate.

10. Limitation of Liability

To the maximum extent permitted by law, Cartlo shall not be liable for:

Indirect or consequential damages.
Loss of profits or business opportunities.
Website downtime or technical interruptions.
Delays caused by third-party courier or payment providers.
Product misuse by customers.
Events beyond our reasonable control.

Our total liability shall not exceed the amount paid by the customer for the affected order, except where otherwise required by applicable law.

11. Indemnification

You agree to indemnify and hold harmless Cartlo, its owners, employees, affiliates, partners, and service providers against any claims, losses, damages, liabilities, or expenses arising from:

Your breach of these Terms.
Misuse of the website.
Violation of any law or third-party rights.

12. Third-Party Services

Our website may use trusted third-party providers for:

Payment Processing
Shipping & Logistics
Website Hosting
Analytics
Marketing
Customer Support

These providers operate under their own terms and privacy policies. Cartlo is not responsible for their practices or content.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after any changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase made through Cartlo shall be subject to the exclusive jurisdiction of the competent courts located in Bhusawal, Maharashtra, India.